Bike|Rental

TERMS & CONDITIONS

  FEE POLICY
  1. The two-wheeler needs to be returned at the specified Date and Time as mentioned on the website/invoice copy. A delay of more than 15 minutes without intimating the customer care or Field executive will attract penalty as per vendor TnC.
  2. A Trip extension request is to be made at least 1 hour before the drop-off time. Such requests are to be made to the Customer care, mobile app or Field executive over the phone. The request will be confirmed or denied as per the availability of bikes. In case the customer doesn’t drop the bike in spite of a denied extension request, penalty charges will be applicable.
  3. The customer is not authorized to lend the two-wheeler to any person without first informing RentMyBike. In such cases we will need to verify the documents of the additional rider before starting the trip.
  4. In case of minor damages to the helmet, the customer is liable to pay fine as per vendor.
  5. In case of damage to the two-wheeler on rent due to accident/mishandling/carelessness, appropriate charges will be calculated by the vendor and the customer is liable to pay the same to the vendor along with the daily tariff until the bike is ready for renting again.
  6. In case of theft, the customer is liable to pay, in full, the market rate of the two-wheeler.
  7. In case of engine fault or failure, the customer needs to contact the vendor or Field Executive before getting any repairs done. The original printed invoice is mandatory to claim reimbursement for the same.
GENERAL TERMS AND CONDITIONS
  1. The rider needs to be 20 years of age or older to rent a bike. If the rider is under the stipulated age, his or her order will be cancelled without any refund.
  2. The documents mentioned below need to be verified, in original, for each rider.
    1. Document 1 – Driving License
    2. Document 2 – Passport, Election Card, Aadhaar Card. (Any one of the above).
  3. Two-wheeler bookings are subject to availability. RentMyBike reserves the right to cancel any booking if deemed necessary.
  4. Rider should respect and follow Traffic rules and regulations. All Challans issued due to rider negligence need to be paid in full to the penalizing authority.
  5. Driving under the influence of Alcohol/Drugs is strictly prohibited. RentMyBike will not be responsible to compensate for any mishaps and their consequences in such cases. The customer will be liable to pay for all damages to the vendor for the same. If any damage done to the vehicle accidentally by customer then all damage will be paid by the customer without claiming any insurance.
  6. Customer has to drop the bike at the same location from where it was picked up. No requests will be accommodated for a change in the drop location.
  7. In case a customer feels that they will be late for the drop, they should call the field executive or customer care and ask for a trip extension. Extensions are subject to availability.
  8. The Pick-up date, time and location cannot be changed once a booking is confirmed.
TRIP EXTENSION
  1. Trip extension requests are to be made at least 1 hour before the drop off time. Such requests are to be made to customer care/ Field executive over the phone. As per the booking schedule, they may confirm or deny the request depending on the bike availability. Trips can also be extended through our android app.
  2. Charges for Trip extension: The standard rates will be applicable for extensions.
BOOKING CANCELLATION
  1. 0-24 Hours before start of the trip – The entire amount paid by the customer will be charged as cancellation fee. There will be NO REFUND made for such cancellations.
  2. More than 24 hours before start of the trip – 20% of the amount paid by the customer will be reduced as cancellation fee and the remaining 80% of the amount will be refunded. The refunded amount will reflect in the customer's bank account within 7-10 business days.
  3. If any booking is cancelled by RentMyBike due to non availability, a full refund will be initiated. The refunded amount will reflect in the customer's bank account within 7-10 business days.
  4. No refund for cancellation of bookings post advance payment.
  5. RentMyBike has complete authority to cancel the booking without prior notice.
  6. No refund/reimbursement/cancellations claim will be considered after 48 hours of the completion of the booking period.

SPINCOINS

 
  1. Promotional Spincoins has a validity of 90 days from the date of earning.
  2. Usage conditions of promotional Spincoins may change at the discretion of RentMyBike.
  3. Only 10% of total Spincoins in your RentMyBike Wallet are applicable per bike booking.
  4. Users that have not received bonus promotional Spincoins will not be affected.

RENTMYBIKE GO

 
  1. First Ride Free
    1. Upto Rs.150/-
    2. Only for Bangalore users

EMI PAYMENT

 
  1. For any bookings made via EMI (ZestMoney), there will be no cancellation of the booking.
  2. No partial or full refund for the amount paid by EMI.

Contact Us

Customer Center

Sara
Phone: +91 22 6836 3333
Email: info@rentmybike.co.in
 

You have any questions or need additional information?
Location: Panjim | Vasco da Gama | Dabolim Airport | Anjuna | Calangute | Thivim | Karmali | Margao | Goa Airport